Eliminating Inherent Failure

 

 

Eliminating and diffusing inherent failure points is the first step in increasing performance in a firm or organization. If these failure points are not eliminated they will compromise current performance and compromise or limit any improvement intiatives.

The points below have been left in point form due to the sheer volume of information, one of our team will be pleased to assist you with them.

Understanding The "Vision Without Implementation = Fantasy" Formula

This formula is vital to apply to any process or workflow improvement project. No matter what the firm's or organization's vision is to improve it is absolutely worthless if it cant be implemented for any reason.

Finding And Eliminating Inherent Failures As A First Step

• The challenge of finding inherent failure,
• Diffusing inherent failure points,
• Remediating inhehrent failure points,
• Work arounds if no soution exists,

Managing Effective Communication

• Communication channels open and transparent,
• Downward communication,
• Upward communication,
• Language of communication understandable by the audience,
• Medium barriers,
• Lack of perceived reprisals,
• No ivory tower,
• No silos,
• All areas represented,
• Leadership style concerns,

Eliminating Strategy Gaps

• Strategy consistent from concept to implementation,
• Strategy can be easily traced to gaps,
• Strategy clear & concise in its goals,
• Tasks and goals of the firm flow consistently from the strategy,
• Reality check by all team members of strategy and tasks,
• Appropriate resources available,

Eliminating Policy Gaps

• Policies are clear and include,
  • Responsibilties
  • Exceptions
  • Escalation points
• No holes in the above,
• Policies are understood and accepted and can be leveraged,

Eliminating Skill Set Gaps

• Process and workflow comptency requirements clearly understood by management and delivery team,
• Skill sets in place are with acceptable standards ,
• Any deficiencies have a remediation plan,
• Skill set upgrade plans in place for ongoing constant improvement,
• Skill set upgrade plans exist within the change management approach

Eliminating Capacity Gaps

• Process and workflow capacity requirements clearly understood by management and delivery team,
• Capacity deficiencies are clearly identified,
• Capacity deficeincies areremediated before any change affecting that area undertaken,
• Change management system quantifies and compensates for needed capapcity during change process,
• Capacity issues are monitored and not dismissed as complaining when concerns arise,

Eliminating The Management Team Gap

With the flattening of many corporate and entrepreneurial team structures the gap between the executive/ entrepreneurial team direction and the front line management and delivery team has widened. The middle management level skill set that ideally translated the direction to implementable process for the team has been compromised and not replaced in many organizations.

• Understanding The Super Manager & Super Executive Syndrome,
• Understanding the translation of direction to implementable and replicatable process,
• Ensuring that direction to implementation is stable and consistent

Eliminating Change Management Gaps

• Transparent, clear, and defined change management methodology,
• No degradation of processes or firm knowledgebase with change implementation,
• Team accustomed and comfortable with change system,
• Transparency and clarity at all levels,
• Timelines achievable and clearly understood

Eliminating Outside Service Gaps

• Outside service providers,
  • Consistent with the strategy,
  • Delivering a benefical product not just management off load,
• Product being delivered,
  • Reasonable for providers,
  • Within capacity and skill set,
• Communication and expectations between internal and external providers clearly defined,
  • Reasonable for capital and size of provider,
  • Within capacity and skill set,
  • Profitabilty for provider sustainable,
• Innovation of external workflows or just lower cost labour ,
• Watch for SLA challenges (Service Level Agreement),
• Any existing gaps are only exacerbated,

For further information or to speak with an Advisor Free Of Charge contact us: by email ... click here or call 888-980-7520

Thanking you in advance for the honour to be of service,

Constant Improvement Group

Workflow, Performance, & Innovation Leaders

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